FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions about Elm Storage in Rockford, IL.
Where is Elm Storage located?
Elm Storage is conveniently located at 1034 Short Elm Street, Rockford, IL 61102, serving neighborhoods including Loves Park, Belvidere, Machesney Park, Cherry Valley, Roscoe, and Winnebago.
What are the office hours?
Our office is open Monday to Friday, 9 AM – 6 PM, and Saturday, 9 AM – 4 PM. We are closed on Sundays.
What are the access hours?
Access to your storage unit is available during the same hours as our office: Monday to Friday, 9 AM – 6 PM, and Saturday, 9 AM – 4 PM.
Am I required to store long-term?
No, Elm Storage offers flexible rental options. You can rent a unit short-term or long-term depending on your needs.
What am I not allowed to store?
For safety and compliance, you may not store hazardous materials, flammable liquids, perishable items, or illegal items. Our team can provide a full list if you have questions.
What unit size do I need?
Elm Storage offers a variety of unit sizes to fit everything from small personal items to motorcycles, boats, and small vehicles. Check our online size guide, or contact our friendly team to find the perfect fit.
How do I pay my storage bill?
How do I rent a unit?
What documentation do I need to rent a unit?
To rent a unit, you will need a valid government-issued ID and a form of payment. Additional documents may be requested for vehicle, motorcycle, or boat storage.
What storage options do you offer?
Elm Storage provides interior self-storage, indoor small boat, motorcycle, or vehicle storage, and truck rentals, with both ground floor and upstairs units available.
What security features do you offer?
Security is our top priority. Elm Storage offers state-of-the-art security cameras, resident managers, and secure units, ensuring your belongings are protected while you enjoy peace of mind.